FAQ

1. How to order products?

Answer: You can choose the picture style you want in " Customized Pictures " or design your own ideas. After the picture is designed, you can go to " Customized Products " to select the product you want, upload the designed picture, and we will help you complete the production.

2. What kind of photos can I upload?

A: We recommend uploading high-quality photos with a resolution of at least 640x640. The frontal appearance of the animal in the photo must be clearly visible. If the design requires the whole body to be seen, please provide a full-body photo. Avoid images that are too dark or blurry to ensure the best possible design effect.

3. How long does the design take?

A: After uploading photos and payment, our design team will complete the design within 48 hours and send the pictures to you via email.

4. How long does it take to make and ship custom products?

A: After uploading pictures and making payment , we will start production immediately, and it usually takes 2-4 working days to complete. After the product is completed, we will arrange delivery and deliver it within approximately 5-7 working days, and provide a tracking number via email so you can check the status of your order at any time. Please see " Delivery Methods " for details.

5. Are there international shipping services?

Answer: We currently only provide local delivery services in Hong Kong.