Delivery method

Delivery method

We at iPetDesign are committed to providing you with reliable and fast delivery services to ensure that your customized products are delivered safely and on time. The following are our delivery methods and related information:

1. Delivery scope

We now only provide local delivery services in Hong Kong. No matter where you are, we will deliver your customized products to you.

2. Delivery method and time

We provide the following delivery methods, you can choose the most suitable solution according to your needs:

  • Standard delivery:

    • Hong Kong local: Delivery within 5-7 working days.

    Note: The above delivery time is an estimate. The actual delivery time may vary due to holidays, customs inspections and other factors.

    3. Delivery charges

    • Hong Kong local delivery:

      • Standard delivery: HKD 29.9 (free delivery for single orders over HKD 299).

      4. Order processing time

      All orders will be processed and shipped within 2-4 working days after payment is made and the design is confirmed. Order processing time does not include delivery time.

      5. Order tracking

      Once your order ships, we will provide you with a tracking number via email so you can check the latest status of your package at any time.

      6. Handling special situations

      If delivery is delayed due to weather, strikes or other force majeure factors, we will notify you as soon as possible and assist you in solving related problems.

      7. Contact us

      If you have any questions or need assistance with shipping methods, please contact us via email: support@ipetdesign.com